Leveringspolitik

OnlineStore24.eu
Operated by M&V EURO COMMERCE B.V. (Netherlands)
Last updated: 07 March 2026

1. Shipping Coverage

We deliver to all European Union (EU) countries. We currently do not ship outside the EU.
All orders include VAT at your country's rate, calculated and displayed at checkout. We are OSS-registered, ensuring full EU tax compliance.

2. Processing Time

Standard Processing Peak Periods*
1–2 business days 2–4 business days
*Peak periods: Sales events, Black Friday, Christmas season, etc.
Out of stock? We'll notify you within 24 hours with options: immediate refund or alternative product.

3. Delivery Methods & Times

Shipped from our EU distribution network (Netherlands, Spain, and other strategic hubs).
Region Estimated Delivery
Netherlands, Belgium, Germany 2–5 business days
Spain, Portugal, France 3–6 business days
Italy, Austria, Denmark 4–7 business days
Other EU countries 5–10 business days
Estimates only. Delays may occur due to carrier issues, weather, or high-volume periods.

4. Shipping Costs

Calculated at checkout based on:
  • Destination country
  • Order weight/volume
  • Selected shipping method
Free shipping available on select products — indicated on product pages.

5. Tracking

Tracking number sent via email once dispatched. Track your order anytime through our website or the carrier's portal.

6. Address Accuracy

⚠️ Important: You are responsible for providing a complete, accurate delivery address.
Failed deliveries due to incorrect address or absence will require additional shipping fee for reshipment.

7. Delays & Liability

We are not liable for delays caused by:
  • Carrier strikes or operational issues
  • Extreme weather
  • Force majeure events
However, our support team will actively assist with tracking and arrange replacements/refunds per our Terms & Conditions when applicable.

8. Delivery Disputes

Order marked "Delivered" but not received?
Contact us immediately. We open a carrier investigation (5–10 business days). Refunds/replacements issued only after investigation confirmation.

9. Split Shipments

Large orders may ship in multiple parcels at no extra cost. Separate tracking provided for each shipment.

M&V Euro Commerce B.V.
Registered office:
Posthoornstraat 11
3011 WD Rotterdam
The Netherlands

KvK: 99544733
VAT: NL869033967B01
(OSS registered)

Operational office:
Calle Historiador Jiménez Rubio 15
30510 Yecla, Murcia
Spain

Email: contact@onlinestore24.eu
Phone: +31 10 890 6612

Customer Support Hours:
Monday – Friday: 09:00 – 17:00 (CET)

European registered company operating under EU consumer protection laws.